Bolt, formerly known as Taxify, has launched an emergency response button to ensure the safety of their customer rides. The SOS button is found within the Bolt app’s Safety Toolkit and allows passengers to connect with 24/7 private armed response teams, private emergency medical services, and roadside assistance.
According to the statement released by the company, when you press the button, you’ll be instantly connected to our safety response partner, Namola. “Upon receiving your distress call, Namola will immediately call you back to confirm incident details and engage the right emergency responders. Please answer the phone as soon as possible.”
When to use the SOS button? It is meant for the following situations below:
Medical emergencies refer to injuries from road accidents, having trouble breathing, and anyone who is unconscious or with bleeding that requires medical attention.
Security emergencies include life-threatening situations while driving, being stranded in an unsafe location with a broken vehicle, attempted vehicle hijack or any form of violence or attack.
To report an emergency:
Press and hold the button for 3 seconds
Select the Yes button to confirm your emergency
Depending on your emergency, security personnel or an ambulance will be dispatched to your location.
Bolt will be also notified of the incident and will handle the case as a matter of high urgency.
“Note: Please use this button only during security or medical emergencies as stated above. Misuse of this button is highly forbidden.”- Bolt said in the statement.
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