Telkom removes SAPO as payment channel

Telkom has revealed that it will no longer be offering the account payment option through South African Post Office (SAPO) for its customers.

The telecommunications company mentioned in a statement that this change aims to streamline the payment process for Telkom’s customers. SAPO faces an uncertain future and Telkom’s move comes as a result of that.

Since the 31st of March 2022, the state-owned entity has been in extreme financial straits over the past few years, owing creditors at least R4.4 billion. A judgement was issued to place SAPO under provisional liquidation in February, and that led to a provisional liquidator being appointed at the end of March.

The Department of Communications and Digital Technologies says it is engaging critical stakeholders in dealing with the placement of SAPO in provisional liquidation.

Managing executive for consumer operations at Telkom, Albertus Venter said at Telkom they remain committed to offering their customers simple and convenient options to settle accounts. “We encourage our customers to explore alternative payment channels, such as direct EFT payments through their banks. They can also contact our customer service call centre at 10210 and sign up for a debit order, a hassle-free method to ensure seamless settlement of monthly accounts.” – he added.

Telkom also mentioned that it understands this change may be unexpected and inconvenient for some customers who utilise SAPO as a payment channel. “However, through our multiple payment collection options, we can continue to offer our valued customers the most optimal payment options available.”