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High EQ in contact centres leads to better customer experiences
The BPO industry is renowned for being one of the most stressful industries in the world, and this is no surprise – the variability of human interaction adds an element of the unknown to each day an agent spends in a contact centre. The value chain of customer experience relies on a calm, seamless interaction
Leadership Lessons from Rugby Champions
Leadership Lessons from Rugby Champions The 2024 Rugby Championship came to an end this past Saturday with the South African Springboks (Bokke) victorious in a complete routing of the Argentinian Los Pumas at Mbombela stadium in Nelspruit South Africa. While there are often comparisons made with regards leadership qualities in sport that relate to business
Firearm training shake-up puts 42 000 jobs at risk
The Safety and Security Sector Education and Training Authority (SASSETA) is apparently moving to take control of firearms instructor training and qualification certification in South Africa, and industry sources are claiming that such a shift that could destabilise the entire firearms training industry. This change threatens the efficient processing of thousands of essential security provider
Momentum Health Solutions Announces 2025 Product Enhancements and Annual Contribution Increases
Johannesburg, South Africa – 30 September 2024 – While there is more positivity around the South African economy, unemployment still remains high, and consumers are still having to make difficult financial choices after years of low economic growth. The medical scheme industry is not immune to this trend. Consumers are having to take a long
The Nelson Mandela Children’s Hospital Introduces VSD Surgery Week for Life-Changing Operations
The Nelson Mandela Children's Hospital (NMCH) is proud to announce the second instalment of a transformative healthcare initiative, VSD WEEK, a dedicated campaign aimed at fast-tracking life-saving surgeries for children with Ventricular Septal Defect (VSD). This follows the success of the inaugural VSD Week, held in May 2024 Previous highly successful supported by Momentum Health,
Breaking News today – Monday 30 September 2024
Business & Tech News Old Mutual Fined for Non-Compliance: In a statement released on Friday, the South African Reserve Bank (SARB) said it had imposed an administrative sanction on Old Mutual Life Assurance Company South Africa (OMLACSA) as a result of its non-compliance with the provisions of the Financial Intelligence Centre Act (FICA Act), following
Robotics, coding, and science shows light up the 44th Eskom Expo International Science Fair
Excitement filled the air as the 44th Eskom Expo International Science Fair (ISF) opened its doors, welcoming young scientists with an electrifying line-up of activities, including robotics and coding workshops, and riveting science shows. The opening of the ISF saw 308 South African young scientists, along with 18 international peers representing Lesotho, India, Russia, Mexico, Turkey,
Decarbonizing Hydrogen
As the world moves towards cleaning up its polluted planet, one of the most promoted developments is the use of Hydrogen. Hydrogen engines, hydrogen generators are key new tech developments for what is to be a greener transport future, based on the premise that it is cleaner and more efficient than fossil fuels right? Well
Digital Payment Developments Driving New Solutions
In a recent research study conducted by the University of Pretoria (UP) last year, it was highlighted that a full 22% of South African consumers are still completely cash reliant. Clothing and household good retail giant Mr Price underlines this with its latest financial results (for year ending June 2024) indicating that of its R36.6
Cool Ideas Internet, Officially Titled the fastest ISP in South Africa
Cool Ideas, the multi award-winning internet service provider, has added another trophy to its cabinet. The ISP now has the ultimate bragging rights, having just been awarded the highly-coveted Speedtest Award™ for the Best Internet Fixed ISP in South Africa for 2024, by global powerhouse Ookla®. This top nod, based on millions of consumer-initiated tests
Looksee: Use Interest Rate Cuts To Protect Your Home From Electricity Tariffs
Lower interest rates, declining consumer inflation, and decreasing petrol costs will provide much-needed financial relief for household budgets. However, with a double-digit increase in electricity tariffs in 2024, a trend that has persisted for several years now, households should consider using these savings to protect themselves from future electricity tariff hikes. This is according to
Alarming Surge in AI-Driven Cybercrime in the first half of 2024
Trend Micro Incorporated has warned that threat actors have bounced back from recent law enforcement efforts to unleash a new wave of attacks leveraging AI and other techniques. The global cybersecurity leader revealed that it blocked almost 47 million email threats, more than 7,000 ransomware attempts and over 3 million malicious URLs targeted at South
Lenovo South Africa Unveils Commercial AI Innovations to Empower Local Businesses
Lenovo South Africa is proud to unveil its latest AI-enhanced commercial lineup, embodying the company’s vision of leading and enabling Smarter Technology for All. With a commitment to creating a future of Smarter AI for All, Lenovo is transforming from a top device maker into a tech solutions leader powered by AI. Lenovo’s vision for
Breaking News today – Friday 27 September 2024
Business & Tech News African Debt for Nature Deal Proposed: According to a Reuters report, there are potentially five African countries working on creating a world-first joint "debt-for-nature" swap to preserve the greater African West Coats ocean areas. Debt-for Nature deals have been structured in the past but none have been multi-national deals. The concept
WeBuyCars and RTMC initiative achieves milestones in online vehicle registrations
The first-of-its-kind online motor vehicle registration and notice of change of ownership (NCO) initiative between WeBuyCars and the Road Traffic Management Corporation (RTMC), has amassed one year of data and has achieved several milestones on the way. This groundbreaking initiative, launched on August 22, 2023, is transforming the way vehicle registration and ownership changes are
South African Digital Accounting Firm Flourishing on a Global Stage
In the ever-changing world of business, several African small and medium enterprises (SMEs) are making waves on the global stage. These dynamic companies, born and bred in the heart of Southern Africa, are not just surviving but thriving abroad, showcasing the resilience and innovation that define our nation and are a true testament to Africa’s
EasyPay Everywhere’s multi-pronged CSI strategy focussed on building resilient communities
In recent months, trusted financial service provider, EasyPay Everywhere has made significant strides in supporting sustainable socio-economic development through its Corporate Social Investment (CSI) programme, which is part of its broader Environmental, Social and Governance (ESG) plan. According to Tshidi Russon-Sithebe, Head of Retail Banking Propositions at EasyPay Everywhere, the CSI focus forms an integral
MTN and ZTE achieve Africa's first 5G ultra-range maritime coverage in South Africa
MTN South Africa and ZTE Corporation, have announced Africa's first 5G Ultra-range maritime offshore coverage at Mossel Bay, Western Cape, South Africa. This groundbreaking initiative promises to revolutionise maritime connectivity, enhance tourism, and significantly boost the economic prospects of local fishermen. The deployment of Ultra-range 5G network in Mossel Bay will enable high-speed, reliable internet
Ayoba Branches out into B2C Services With Chenosis as Partner
Ayoba, an entertainment gaming and communications App, has over the past few years developed several platform services for consumers that include free messaging, voice calling, video calling, group chats, and have now created what they call a Services Eco-System that is intended to take their platform to the next level for businesses. They have an
Contactless Payment Adoption Positive
Contactless payments are surging in popularity, according to Standard Bank, with over half of the Bank's customers now opting to tap their cards or phones at supermarkets, restaurants, and fuel stations. As merchants increasingly adopt this technology and digital wallets become more popular, contactless payments have risen to account for 53% of all transactions, up