The dos and don’ts in insurance claim process

Insurance claims can be stressful at times, especially when it comes to presenting all of the necessary information and documents and filing your claim as soon as possible.

According to Van Deventer & Van Deventer Incorporated – Claims Attorneys South Africa, These changes have also had a significant impact on the insurance industry. Business interruption insurance, medical insurance, unemployment insurance, and asset insurance have all had to pay out billions in claims while also dealing with policy cancellations as most clients seek to reduce their monthly spending to only the necessities that they cannot live without.

THIS IS WHAT YOU MUST DO

• Notify your broker as soon as possible .
• Following the incident.
• Inform the insurer as soon as possible. 
• Following the incident.
• Take photographs and videos, and provide all necessary documents and evidence for evaluation.
• If applicable, report the incident to the police.
• Check that your premiums are current and that the incident is a covered event.

WHAT YOU NEED TO AVOID 

• Delayed notification of the event to the insurer and subsequent loss
• Delay in filing the claim
• Failure to report the incident to police in order for a case to be opened (if applicable)
• Submitting a claim without first reading and comprehending the policy schedule to determine whether the claim is covered
• Failure to comply with or cooperate with the insurer during their investigations and/or evaluation to determine liability cover
• Interfering with evidence, the incident scene, or damaged property before the insurer’s assessment is completed

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