Banks where you may obtain your passport and smart ID
More than 30 bank locations are now available for South Africans to renew their passports or apply for a smart ID card. However, there are significant inconsistencies between the DHA's roster and the branches listed on its online booking platform. The DHA-supported bank locations listed on the eHome Affairs platform can handle such applications, however
Banks where you may obtain your passport and smart ID
More than 30 bank locations are now available for South Africans to renew their passports or apply for a smart ID card.
However, there are significant inconsistencies between the DHA’s roster and the branches listed on its online booking platform.
The DHA-supported bank locations listed on the eHome Affairs platform can handle such applications, however some are simply the appropriate bank’s offices rather than real branches.
The eHome Affairs portal, for example, identifies Absa Towers and Nedbank Lakeview as DHA-supported banks but excludes some of the DHA-listed branches, such as Standard Bank’s Mitchell’s Plain branch.
MyBroadband spoke with the DHA about the inconsistencies between the two listings, but it had not answered by the time of publishing.
The DHA announced plans to expand its passport renewal and smart ID services to 43 more bank locations in November 2022.
“Currently, there are 27 bank branches which are operational and available to services clients requiring DHA services,” it said.
“The department envisages to roll out to a further 43 sites once the partnership agreements are signed.”
The Standard Bank branch in Kathu Mall is one illustration of its growth. The site is currently under testing and only accepts walk-ins.
The Kathu Mall location is the Northern Cape’s first DHA-supported bank branch.
Standard Bank has the most DHA-affiliated branches. The following is a breakdown of the number of Home Affairs branches:
- Standard Bank — 9
- FNB — 8
- Nedbank — 7
- Absa — 6
- Discovery — 1
- Investec — 1
It should be noted that, while Discovery Bank is listed for reservations on the eHome Affairs portal, it is not on the department’s official list.
MyBroadband earlier reported that the services are accessible at the bank’s flagship headquarters in Sandton.
Customers must still register on the eHome Affairs portal to book with Discovery Bank.
However, after completing the online application, consumers must email a desired timeslot to DB DHA appointment@discovery.bank.
The table below lists the bank branches where South Africans can make appointments to renew their passports and apply for a smart ID card.
| Home Affairs bank branches | ||
| Bank | Address | Contact number |
| Standard Bank (9) | ||
| Standard Bank Kathu Mall* | Shop 62 Village Walk Shopping Centre Kathu, Hendrik Van Eck Street, Postmasburg | 053 723 9610 |
| Standard Bank Centurion | Cnr Lenchen and Old Johannesburg Rd Centurion Lifestyle Centre | 012 671 4042 |
| Standard Bank Killarney Mall | Killarney Mall, Riviera Rd, Killarney, Johannesburg | 011 486 0002 |
| Standard Bank Kingsmead | 1 Kingsmead Way, Durban | 031 308 7900 |
| Standard Bank Jubilee Mall | Shop no. 47 Jubilee Mall corner Jubliee and Harry Gwala Road Temba Hammanskraal | 011 351 7814 |
| Standard Bank Canal Walk | Shop 599, Upper Level, Canal Walk Shopping Center, Century Blvd, Century City | 021 529 8216 |
| Standard Bank Mitchell’s Plain Promenade | Corner AZ Berman Road And Morgenster Road, Mitchell’s Plain | 0860 123 000 |
| Standard Bank Simmonds Street | 5 Simmonds St, Selby, Johannesburg, | 011 631 1624 / 011 639 4205 |
| Standard Bank Newton Park | 1 Pickering St Newton Park Port Elizabeth | 041 404 8319 |
| FNB (8) | ||
| FNB Burgersfort | Shop 55 Twin City Complex Dirk Winterbach Street Burgersfort | 072 457 8619 / 013 216 0098 |
| FNB Centurion Lifestyle Centre | Cnr Lenchen and Old Johannesburg Rd Centurion Lifestyle Centre Centurion | 066 460 0530 / 012 653 2661 |
| FNB Cornubia | Shop U56, Cornubia Boulevard, Cnr N2 Highway & M41, Durban | 031 308 7900 |
| FNB Glen Shopping Centre | Shop U2, The Glen Shopping Centre, Glenvista | 061 495 4441 |
| FNB Greenpoint | Shop 1 & 2, ERF 176300, Media Quarter, Somerset Road, Greenpoint | 087 345 6090 |
| FNB Lynwood | Shop L04 Upper-level Cnr Simon Vermooten & Lynnwood Rd Equestria Pretoria | 066 460 0130 |
| FNB Merchant Place | 4 Merchant Place cnr Rivonia and Freedman Dr Sandton | 066 290 3307 |
| FNB President Street West | 47 Sauer Street, Johannesburg | 087 575 9404 |
| Nedbank (7) | ||
| Nedbank Arcadia | Shop 25, Nedbank Plaza, Beatrix Street, Arcadia | 066 460 0122 |
| Nedbank Constantia Kloof | 16 Constantia Boulevard Constantia Kloof Roodepoort | 011 639 4208 |
| Nedbank Lakeview Park | Lakeview Office Park, 16 Constantia Blvd, Constantia Kloof, Roodepoort | 0800 555 111 |
| Nedbank Nelspruit Shopping Centre | Shop 65 The Crossing Shopping Centre cnr Samora Machel and Madiba Drive Nelspruit | 081 336 5941 |
| Nedbank Rivonia | 135 Rivonia Road, Sandown, Sandton | 066 290 3257 |
| Nedbank St George’s Mall | Shop 3 The Box, St Georges Mall cnr Riebeeck Street | 0800 555 111 |
| Nedbank Rustenberg Square | Rustenburg Square, Cnr Beyers Naude Street and, Von Wielligh St, Rustenburg | 014 590 6500 |
| Absa (6) | ||
| Absa Centurion Lifestyle Centre | Shop 36 cnr Lenchen and Old Johannesburg Road Centurion Lifestyle Centre Centurion | 066 460 0356 |
| Absa Greenacres — Port Elizabeth | Cnr Bagshaw & Govan Mbeki Avenue, Port Elizabeth, Eastern Cape | 041 404 8319 |
| Absa Key West Krugersdorp | Shop 80 Key West Shopping Centre cnr Paardekraal Drive and Viljoen Street Krugersdorp | 079 900 6457 |
| Absa Sandton City | Cnr Rivonia Road and 5th Street Sandton | 066 290 3314 |
| Absa Stellenbosch | Oude Bloemhof Building, Cnr Plein And Ryneveld Streets, Stellenbosch | 021 809 2311 |
| Absa Towers | Cnr Commissioner And Troye Streets, Johannesburg | 011 350 4111 |
| Discovery Bank (1) | ||
| Discovery Bank Head Office | 1 Discovery Place, cnr Rivonia Road and Katherine Street, Sandton | 0860 998 877 |
| Investec (1) | ||
| Investec Bank Sandown | 100 Grayston Dr Sandown Sandton | 011 286 7000 |
| The Standard Bank Kathu Mall branch is not currently listed on the booking system as it is stress testing and only taking walk-ins. Discovery Bank is not officially listed under the DHA’s list of partner banks. However, the bank told MyBroadband that customers could email a preferred timeslot to DB_DHA_appointment@discovery.bank. |
