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Amazon Launches AI Feature To Improve Customer's Shopping Experience

Amazon Introduces an Artificial intelligence (AI) feature that will enhance the customer's user experience, offering them a faster way to gauge others’ opinions. This new AI tool identifies key themes from reviews, streamlining decision-making for online shoppers. According to Amazon's director of community shopping, this review feature is already available to United States-based users and

Thandile Thobela
· 1 min read
Amazon Launches AI Feature To Improve Customer's Shopping Experience

Amazon Launches AI Feature To Improve Customer's Shopping Experience

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Amazon Introduces an Artificial intelligence (AI) feature that will enhance the customer’s user experience, offering them a faster way to gauge others’ opinions. This new AI tool identifies key themes from reviews, streamlining decision-making for online shoppers.

According to Amazon’s director of community shopping, this review feature is already available to United States-based users and plans to expand to other customers outside the United States.

Amazon CEO Andy Jassy shared his belief in the impact of AI and its potential to revolutionize the company.

Main image: Amazon| Nik/ Unsplash

Technology
Thandile Thobela

Reporting for Business Tech Africa on the funding, tools and strategy shaping the continent's founders and SMEs.

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