A new revelation has come to light by the Internet Service Providers Association’s (ISPA’s) perception survey, that Telkom’s Openserve is the preferred fibre network operator among Internet service providers (ISPs), while Vodacom finished last.
This survey was conducted in August 2023, and ISPs were asked to take fibre network operators (FNOs) on various characteristics. They work closely with fibre network operators to serve their clients and are, therefore, well-positioned to rate their performance.
Telkom’s Openserve achieved the highest average rating among the large FNOs, with an average score of 7.0 out of 10. Sharing second place were Metrofibre and Octotel with an average score of 6.8, followed by Vox-owned Frogfoot with a score of 6.3.
Vumatel, South Africa’s largest fibre-to-the-home provider, came up with an average score of 6.0 in the middle of the pack.
The worst performer was Vodacom, with an average score of only 4.1 out of 10. There was more to the list however, only large FNOs with a significant number of votes were included in this analysis.
The table below shows the average perception scores of South Africa’s largest fibre network operators.