The company apologised for the difficulty caused by some users being unable to access the internet for much of the day.
People should “already be seeing their connectivity return” according to the statement.
It comes after troubles at Virgin Media O2 on Tuesday, when over 50,000 broadband subscribers reported outages.
According to Vodafone, the outage on Monday affected “just over 1%” of its 1.1 million residential broadband subscribers.
Several consumers have expressed their dissatisfaction with the difficulties, which have coincided with large price increases, with one calling it “shameful”
Some customers complained that the outage was interfering with their ability to work from home, with one wondering if Vodafone intended to refund them for the expense of using mobile data in order to continue working while the service is down.
Several said that Vodafone failed to communicate with customers about the problems. “[Saying] ‘we’re investigating’ nearly 6 hours after a major outrage is unacceptable,” one user tweeted.
“I shouldn’t have to check Twitter and Downdetector [a site that monitors outages] to see what is going on,” another wrote.
Vodafone stated that the problems had no effect on its mobile network.
According to Rocio Concha, Whichhead ?’s of policy and activism, too many internet users are suffering bad service.
According to her study, “millions of customers aren’t receiving satisfactory service at a time when they’re also being hit by above-inflation price hikes.
“If you’re out of contract and not happy with your provider, now could be the time to switch,” Ms Concha suggested.
