You can now repair your iPhone 11 screen for free from Apple


Apple is now offering fixing for Apple iPhone 11 devices, as a number of them have experienced problems with their screens where the display stops responding to touch inputs.

The technology company published a statement on their website, confirming the issue, and said it would offer free display replacements to owners of affected devices. “Apple has determined that a small percentage of iPhone 11 displays may stop responding to touch due to an issue with the display module,” Apple said.

The Apple devices manufactured between November 2019 and May 2020 are the ones that have been affected. Customers who believe they are experiencing this problem can use the serial number checker on the Apple support page for the issue to determine if their device is eligible for a display module replacement. “If so, Apple or an Apple Authorized Service Provider will provide service, free of charge,” the company said.

“If your iPhone 11 has any damage which impairs the ability to complete the repair, such as a cracked screen, that issue will need to be resolved prior to the service. In some cases, there may be a cost associated with the additional repair,” Apple said.

The company added that this programme covers affected iPhone 11 devices for 2 years after the first retail sale of the unit.

iPhone 12 trade-in programme

iStore South Africa recently announced local pricing for the new iPhone 12 range, which will be available from 18 December 2020.

iPhone 12 devices are offered on contract and prepaid from the iStore, and South African customers can also trade in their old iPhones for a discount on one of the new handsets.

Customers can get the following amounts off their iPhone 12 purchase when they trade in their old devices:

Maximum trade-in values

iPhone 8 64GB   R4,000

iPhone X 64GB   R6,500

iPhone XR 64GB R7,200

iPhone XS 64GB R8,500

iPhone XS Max 64GB       R10,000

iPhone 11 64GB R9,000

iPhone 11 Pro 64GB        R11,000

iPhone 11 Pro Max 64GB              R12,000

iStore South Africa also offers free iCarePlus for all customers who purchase or upgrade their iPhone at iStore.

iCare Plus includes a screen replacement and a one-year Extended Warranty (2 years in total) valued at R1,999.

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