Bolt Kenya’s operating licence has officially been renewed. This is according to the National Transport and Safety Authority (NTSA) of Kenya.
The change comes after Bolt proactively suspended its controversial 5% booking fee, demonstrating a willingness to resolve concerns around commission charges.
The renewing of Bolt Kenya’s license was previously declined because of citing issues with the booking fee extending the legal 18% commission limit. Bolt later clarified that the fee was charged to the riders, not the drivers. Now, Bolt can continue operating peacefully knowing that they comply.
Bolt Country Manager for Kenya, Linda Ndungu expressed excitement, stating, “We are happy to receive the renewal after collaborative dialogue. This reflects our commitment to drivers’ earnings and customers’ affordable, reliable service.”
“It reaffirms our focus on a secure platform and meeting regulatory requirements. This renewal attests we remain a trusted, compliant player in ride-hailing,” she added.
Competitor, Uber also uses the same booking fee structure. The status of Uber’s operating licence is pending.
As ride-hailing continues growing rapidly in Kenya, the NTSA must balance allowing innovation and protecting consumers. Renewing Bolt’s licence enables continuity of its services, but tighter compliance monitoring is still essential going forward.
