Artificial Intelligence (AI) solutions provider Routier, is expanding its presence and offerings in Southern Africa through its local tourism software solutions partner Hostech. Hostech and Routier will provide guest and staff engagement and communication solutions throughout the hospitality industry in Southern Africa.
According to the two companies, the partnership will deliver software solutions to the hospitality industry in South Africa and neighbouring countries, that range from increasing direct bookings to enhancing operational efficiencies to an omni-channel artificial intelligence (AI-based) solution that will enable guests wherever they are to reach out to the hotel staff seamlessly, effortlessly and using their preferred communication channel.
“South Africa is a tourism safe haven and we want to make sure its hospitality online reputation will continue to be exceptional,” said Or Kaner CRO at Routier. “Through this collaboration with Hostech, we’re pleased to positively impact that situation and offer Routiers’ solutions to help the hospitality industry throughout the region. Cape Town, one of the South African capitals and locally named Mother City, was recently voted the top tourist city in the world, so is the natural spot to base our African offices providing services to the entire Southern Africa region.”
This first-of-its-kind collaboration in Africa will serve as a hub for hospitality innovation, knowledge, skills and tools for the industry. Hostech and Routier will also provide solutions for all tiers of the industry, including corporate level, property level and guest level.
“We’re exceptionally pleased to partner with Routier as we collectively work to close the communication gap between guests’ needs and staff’s ability to provide service in 2020. Both Hostech and Routier share the same core values marking the guest experience of the hotel as the critical key to success in tourism,” said Dvir Geva, CEO at Hostech.
Geva pointed out that Routier is closing the gap by bringing a proven set of tools and disciplines to deal with the challenges other technologies left unattended. “Together we are set to assist the Southern African tourism market to grow and exceed guests’ expectations.”
Gal Bareket, CEO, Routier added: “We are eager to collaborate with Hostech throughout Southern Africa to help the region to close the hospitality industry’s communication gaps and to increase the guests’ satisfaction.”
