Zoom is working is currently working on updates and renaming some of its artificial intelligence (AI) powered tools, including its generative AI assistant, that was previously known as Zoom IQ.
At the current moment, the assistant now runs as the AI Companion and uses the same combination of technologies as Zoom IQ — namely, the company’s in-house generative AI and models from Meta, OpenAI, and Anthropic.
The accessibility for the assistant however, is expanding across the Zoom platform, including Zoom Whiteboard, Zoom Team Chat, and Zoom Mail. The company will be adding a conversational interface via the AI Companion to let users use the AI similarly to ChatGPT in 2024.
The interface will be allowing users to directly chat with the AI companion to ask questions about meetings and chats. For instance, they will be able to ask about the status of projects, for which the AI Companion will pull on transcribed meetings, chats, emails, whiteboards, and even third-party programs.
The AI Companion has the ability to help catch them up on meetings for which they arrived late or missed, create and file support tickets, and draft responses to inquiries. It also retains a popular Zoom IQ feature, which is the ability to have the assistant summarise meetings, highlight key points, and recommend action items.
The AI Companion will be giving meeting participants real-time feedback and coaching on conversational and presentation skills in 2024. The company has also revealed that the feature can be switched off at any time by an account owner or administrator.
Most of Zoom’s AI Companion features will be accessible in the app’s side panel. However, only paying Zoom customers will get access to all features once they go live.
